Support

For Support related queries please use the Support mail address

Johannesburg & Northern Territory Office

support@egis-software.com

Gordon Butler

gordonb@egis-software.com
+27 82 490 7075

Cape Town & Southern Territory Office

support.cpt@egis-software.com

Roysten Isaac

roysten@egis-software.com
+27 84 597 5262

SLA Options

Premium Support - Platinum

Comprehensive Support structured around specific SLA response as set out in the SLA Contract. This Support level typically encompasses 24x7 same day response either onsite or VPN managed as per specific Client environment.

Enhanced Support - Gold

Generally 24x7 remote Support and troubleshooting as set out in SLA Contract.

Basic Support - Silver

The Basic Support category is typically for non mission-critical processes, and generally offers next business day servicing.