Document and Workflow Management For Customer Service and Help Desks

Increase goodwill with faster turnaround times

Systematically process client queries including orders and quotes by automatically routing correspondence to the appropriate personnel.
Keep a historical record of all communications, with staff able to reply using built-in email viewing and response facilities that offer consistent signatures.
Group mailboxes simplify teamwork by providing access to all correspondence within one central location as opposed to a large number of disjointed individual email boxes.

 

 

Save time with quick and easy access to all of your data

Search, retrieve, and send documents without ever touching a piece of paper.

Save time with quick and easy access to all of your data.

Get It Done With Us

“Improve your workflows route your documents to the right people at the right time”

Route your documents to the right people at the right time.

Be up and running with out of the box technology

Get all the set up, training, maintenance, and ongoing support your employees need to get their jobs done.

Be up and running with out of the box technology. Get all the set up, training, maintenance, and ongoing support your employees need to get their jobs done.

Losing data because of poor filing?

You need a system that keeps every document in its place.
PaperTrail is a powerful electronic document management system that
supports and organises your critical business processes.

Any Document Type

 

Capture

 

Storage and Manage

 

Share

 

Powerful Enterprise Content Management

Spend less time managing paper and more time managing processes.
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Automate business operations ensuring compliance and increase efficiency
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Customisable workflows and powerful form capability
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Allocate incoming correspondence to initiate business procedure
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Collect critical data for customised reports and intelligent searching
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Easily manage permission structures allowing limited access to sensitive information
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IOS and Android compatibility
N
Electronically sign and send documents
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Signature compliance in terms of both ECT Act and POPI
N
Tight integration to MS Office and Outlook
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Customised third party system integration

Go paperless. Make the switch today.

Where to find us

Johannesburg Office

138 Athol Street,
Highlands North,
2192
Tel: 011 880 4411

Cape Town Office

Unit 5,
10 Park Lane, Grosvenor Square,
Century City, Cape Town
Tel: 021 913 1221

Durban Office

59 Aberdare drive, Industrial Park, Phoenix, Durban, 4051
Tel: 031 508 1520

Ghana Office

Empower Suites, 8th Floor, Block A, The Octagon, Barnes Road, Central Accra, Ghana
Tel: +233 261 878 023

New Zealand Office

23 Piwakawaka Court, Rototuna, Hamilton, New Zealand 3210
Tel: +64 (0)21 646 767 OR
+64 (0) 2239 27507

 

Get in touch. Leave us a message below

South African RegionInternational