Help Desk and Customer Service Software and Solutions in South Africa
Increase goodwill with faster turnaround times
Systematically process client queries including orders and quotes by automatically routing correspondence to the appropriate personnel.
Keep a historical record of all communications, with staff able to reply using built-in email viewing and response facilities that offer consistent signatures.
Group mailboxes simplify teamwork by providing access to all correspondence within one central location as opposed to a large number of disjointed individual email boxes.
Losing data because of poor filing?
You need a system that keeps every document in its place.
PaperTrail is a powerful electronic document management system that
supports and organises your critical business processes.
Powerful Enterprise Content Management
Spend less time managing paper and more time managing processes.
Automate business operations ensuring compliance and increase efficiency
Customisable workflows and powerful form capability
Allocate incoming correspondence to initiate business procedure
Collect critical data for customised reports and intelligent searching
Easily manage permission structures allowing limited access to sensitive information
IOS and Android compatibility
Electronically sign and send documents
Signature compliance in terms of both ECT Act and POPI
Tight integration to MS Office and Outlook
Customised third party system integration