Industry solution

Travel

Digitising the travel industry: PaperTrail's customised solutions for South African travel agencies and tour operators, from paperless files to e-signing.

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The PaperTrail solution

Digitising the travel industry

The problem. Every booking produces supplier invoices, vouchers and client documents. Processing them by hand next to your booking systems is slow and error-prone.

PaperTrail has customised solutions specifically built for the travel industry.
PaperTrail is the preferred solution within the South African travel market.
Our travel solutions range from paperless offices to invoice automation workflows that talk to the core travel applications promoting speed and efficiency.
Integration to specialist travel software viz Amadeus and Galileo provide a powerful document management solution covering all aspects of the travel industry requirements.

What changes

01 Built for travel. Customised solutions for South African travel agencies and tour operators.
02 Talks to your travel systems. Integration with Amadeus and Galileo connects documents to the bookings they belong to.
03 From paperless office to automated invoices. Supplier invoices flow through automation workflows instead of piles on desks.

Built for travel agency owners and TMC directors

The difference it makes, in numbers.

“Margins are thin, and manual invoice processing eats them.”

70%less time spent processing supplier invoicesTypical result
2×more bookings handled per back-office personTypical result
2 GDSsintegrated: Amadeus and Galileo link documents to bookingsClient result
Hoursto resolve supplier queries, not weeksTypical result

The maths

An agency issuing 3,000 bookings a month that saves 10 minutes of back-office work on each frees 500 hours a month: about R1.8 million a year at R300 an hour.

Work out your numbers

Client results come from PaperTrail clients. Typical results are what PaperTrail aims for in a well-run rollout; yours depend on your volumes and processes. Rand figures are illustrative.

Built for everyone in the trip

One platform for the agency, the supplier and the client.

A business trip touches a travel agent, a hotel or lodge, a car rental desk and the company paying for it. TravelHub gives each of them their own way in, all working on the same booking.

Travel agents & TMCs

Close every booking file faster.

Supplier invoices, vouchers, billbacks and queries for every trip, matched and invoiced without the month-end pile on the desk.

What you use

Hospitality owners & operators

Get paid without the paperwork chase.

Hotel groups send invoices straight from their own systems. Lodges and guesthouses upload theirs from an emailed link, and answer queries online instead of re-sending breakfast slips.

What you use

Car rental teams

Billbacks that bill back.

Rental, fuel and extras invoices land against the right voucher and traveller, so questions about an extra day or a missing fuel slip are answered in one place, not in an email thread.

What you use

Corporate travel liaisons

Every invoice, with its proof.

Travel bookers and finance teams fetch their invoices with the supporting documents from a client portal, raise a query on any line and book whole groups on one order.

What you use

The TravelHub suite

From order to paid, in one flow.

Every capability below is live with South African travel businesses today. Tap a step to see how it works in TravelHub.

TravelHub. Efficient Corporate Travel.

Discover a comprehensive solution that digitises and streamlines the corporate travel process for travellers and providers alike.

Explore TravelHub

Faster and Smarter Processes

Digitise the processes needed to fulfil orders and enjoy full financial integration.
Load and track orders from beginning to end to ensure they are fulfilled correctly.
Automatically extract data from supplier invoices, vouchers, itineraries and quotations.

Scout AI for Travel

Ask, check and act with AI.

Scout matches supplier invoices to bookings and flags overbilling before you pay.

Scout Search never shares your documents. AI reads documents only for the processes where you choose to share them, with the model you choose, including a local LLM.

Meet Scout

Unmatched hotel invoices for Q3

Scout Search · no documents shared with an AI model

Platform capabilities

Built on the PaperTrail platform.

I really thought it was an impossible task, and I’m really glad of the outcome. Just want to take the time to thank you once again, you have really been a great help and been patient with us during the entire project, and you’ve provided us with excellent service.

Tourvest Travel ServicesPaperTrail client

FAQ

Frequently asked questions about travel document automation

Straight answers to what travel agency owners and TMC directors ask us most. Can’t see your question?

Ask our team

What does PaperTrail do for travel agencies?

PaperTrail digitises the travel back office: supplier invoices, vouchers, prepayments, automatic client invoicing, queries and client portals. It’s built for South African travel agencies, tour operators and travel management companies.

Does PaperTrail integrate with Amadeus and Galileo?

Yes. Integration with Amadeus and Galileo connects every supplier document to the booking it belongs to.

Can it read hotel invoices and vouchers automatically?

Yes. PaperTrail extracts the header and every line item from supplier invoices and vouchers, and Scout AI sorts lines into categories and flags mismatches with the booking.

How are supplier queries handled?

Consultants, creditors clerks and suppliers work in one tracked query process, and suppliers can respond through their own portal instead of email.

Is it only for corporate travel?

No. It serves travel management companies, leisure agencies, tour operators, hospitality groups, car rental teams and corporate travel coordinators. See TravelHub for the full product.